When you purchase something from our store, as part of the buying and selling
process, we collect the personal information you give us such as your name,
address and email address.
When you browse our store, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information that helps us
learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails
about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify
your credit card, place an order, arrange for a delivery or return a purchase, we
imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we
will either ask you directly for your expressed consent, or provide you with an
opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to
contact you, for the continued collection, use or disclosure of your information, at
anytime, by contacting us at


We may disclose your personal information if we are required by law to do so or if
you violate our Terms of Service.


If you choose a direct payment gateway to complete your purchase, then
Woocommerce stores your credit card data. It is encrypted through the Payment
Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is
stored only as long as is necessary to complete your purchase transaction.

After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed
by the PCI Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by
our store and its service providers.
For more insight, you may also want to read Woocommerce’s Terms of Service
( or Privacy Statement


In general, the third-party providers used by us will only collect, use and disclose
your information to the extent necessary to allow them to perform the services they
provide to us.
However, certain third-party service providers, such as payment gateways and
other payment transaction processors, have their own privacy policies in respect to
the information we are required to provide to them for your purchase-related
For these providers, we recommend that you read their privacy policies so you can
understand the manner in which your personal information will be handled by these
In particular, remember that certain providers may be located in or have facilities
that are located in a different jurisdiction than either you or us. So if you elect to
proceed with a transaction that involves the services of a third-party service
provider, then your information may become subject to the laws of the jurisdiction(s)
in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a
payment gateway located in the United States, then your personal information used
in completing that transaction may be subject to disclosure under United States
legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or
application, you are no longer governed by this Privacy Policy or our website’s Terms
of Service.
When you click on links on our store, they may direct you away from our site. We are
not responsible for the privacy practices of other sites and encourage you to read
their privacy statements.


To protect your personal information, we take reasonable precautions and follow
industry best practices to make sure it is not inappropriately lost, misused,
accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using
secure socket layer technology (SSL) and stored with AES-256 encryption. Although no
method of transmission over the Internet or electronic storage is 100% secure, we
follow all PCI-DSS requirements and implement additional generally accepted
industry standards.


Here is a list of cookies that we use. We’ve listed them here so that you can choose if
you want to opt-out of cookies or not.
_session_id, unique token, session, Allows Woocommerce to store information about
your session (referrer, landing page, etc).
_woocommerce_visit, no data held, Persistent for 30 minutes from the last visit, Used
by our website provider’s internal stats tracker to record the number of visits
_woocommerce_uniq, no data held, expires midnight (relative to the visitor) of the
next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of
your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to
determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state
or province of residence, or that you are the age of majority in your state or province
of residence and you have given us your consent to allow any of your minor
dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it
frequently. Changes and clarifications will take effect immediately upon their posting
on the website. If we make material changes to this policy, we will notify you here that
it has been updated, so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be
transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we
have about you, register a complaint, or simply want more information contact our
Privacy Compliance Officer at

We will inform you when your flower delivery is on its way.
Our delivery staff will leave your order at your front door or reception area.
He will ring your doorbell or call/text to inform you that the delivery has been
Orders requesting flower delivery to hospitals, nursing homes, or senior
citizen centers will be carefully evaluated. If it’s not possible due to risk or
restriction by the institution, our staff will ask you for an alternate delivery


Here at Luxe Blooms Boutique, we care about the safety of our valued customers
and our hardworking team. To make sure that we are not compromising your
health or our staff’s, we will implement new guidelines with our flower deliveries.


You may also leave special instructions when you place your order online or
through the phone. However, we ask for your patience and consideration in
advance as we are unable to guarantee that all requests can be
accommodated due to unexpected situations.



In some instances, our photo may represent an overall theme or look and include
a one-of-a-kind vase which cannot be exactly replicated. Although the actual
bouquet may not precisely match the photo, its temperament will. Occasionally,
substitutions of flowers or containers happen due to weather, seasonality and
market conditions which may affect availability. If this is the case with the gift
you’ve selected, we will ensure that the style, theme and color scheme of your
arrangement is preserved and will only substitute items of equal or higher value.


Luxe Blooms Boutique cannot offer refunds for flower arrangements that have
already been made and delivered to addresses that clients provided (including
wrong ones). A refund can be issued for arrangements that have not yet been
made, usually 24-48 hours before the scheduled delivery. A courtesy
replacement for orchids can be done within 5 days of delivery if the issue is the
freshness of the plants/flowers. The entire arrangement (with the included
merchandise) must be returned for a replacement to be provided.


You may also leave special instructions when you place your order online or
through the phone. However, we ask for your patience and consideration in
advance as we are unable to guarantee that all requests can be
accommodated due to unexpected situations.