Your Security And Privacy Are Important To Us
Luxe Blooms Boutique is committed to protecting our customer’s privacy. We feel it
is important that you fully understand the terms and conditions under which we
use the information we gather from you through the use of our Web site. Please
protect your personal information. We will never share your personal information
with anyone except as described in this Policy. Luxe Blooms Boutique.
Collection And Use Of Information
In general, you can visit our Sites without telling us who you are or revealing any
personal information about yourself. In order to better provide you with numerous
products and services, each of our Sites collects two types of information about its
visitors: Personally Identifiable Information and Non-Personally Identifiable
NON-PERSONALLY IDENTIFIABLE INFORMATION
When you visit any of our Sites, we may collect some basic Non-Personally
Identifiable Information about you. This information may include information
regarding your operating system, browser software, and IP (Internet Protocol)
address. Non-Personally Identifiable Information is collected in order to provide
you with satisfactory service. We may use the information to detect problems with
our server and to administer our Sites. In addition, Non-Personally Identifiable
Information is compiled by us and analyzed on an aggregate basis.
PERSONALLY IDENTIFIABLE INFORMATION
When you place an order or enter a sweepstake or promotion, we request that you
send us Personally Identifiable Information. This information lets us know the
specifics of who you are and can be used to identify, contact or locate you.
Personally, Identifiable Information may consist of: your name, address, telephone
number, email address, birth date, billing information (credit card number,
expiration date, and billing address), occasion type (Valentine’s Day, etc.),
products purchased, any relevant promotion code and information (for example,
reward program account information) and the gift and message recipient’s name,
address, telephone number, email address and any other information you may
provide us (Personally Identifiable Information). We use Personally Identifiable
Information for internal purposes, such as confirming and tracking your order,
subscription, or registration, analyzing trends and statistics, and informing you of
our new products, services, and offers. Personally, Identifiable Information is
compiled by us and analyzed on both a personal and an aggregated basis.
To serve you better, we may combine Personally Identifiable Information you give us
online or through our catalogs. We may also combine that information with publicly
available information about you that we may receive from third parties. We use that
combined information to enhance and personalize your shopping experience with us,
to communicate with you about our products, and for other promotional purposes.
We may contract with third-party companies or persons to provide certain services
including credit card processing, distribution, data management, promotional
services, etc. Service Providers). We provide our Service Providers with the information
needed for them to perform these services. We also ask our Service Providers to
confirm that their privacy practices are consistent with ours.
PLACING AN ORDER
When you place an order, we require you to provide us with Personal Information. We
use this information to give you a customized experience and to process the orders
that you place with us.
For your shopping convenience, when you place an order, we automatically establish
your own Personal Account where information used in placing such order (including
billing address, email address, telephone number(s), and rewards program
information) is saved. Your Personal Account is password protected from third
parties. You may access your Personal Account by requesting your password from us
(go to My Account) and then signing in with that password. Afterward, you may
change your password, edit your Personal Information, or request a password
reminder at any time. Our database stores your billing and delivery information, and
will automatically transfer it to the order form each time you place an order so that
you do not have to re-enter this information when you sign in at subsequent visits.
The recipient phone number, which you furnish to us when you place an order, is used
for delivery purposes. On some occasions, the recipient may be called to schedule
delivery. To maintain our high-quality standards, we will occasionally contact
recipients to ensure satisfaction with their gifts.
Cookies: Like many other commercial sites, our Sites may utilize standard
technologies called cookies and clear GIFs to collect information about how each of
our Sites is used. A cookie is a small data text file, which a Web site stores on your
computer’s hard drive (if your Web browser permits) that can later be retrieved to
identify you to us. Cookies were designed to help a Web site recognize a user’s
browser as a previous visitor and thus save and remember any preferences that may
have been set while the user was browsing the site. A cookie cannot be read by a
Web site other than the one that set the cookie. Cookies can securely store a
customer’s password, personalize home pages, identify which parts of a site have
been visited, or keep track of selections, such as those selected in a shopping cart.
For instance, cookies allow us to pre-populate (or fill in) an email field with your email
address if you revisit one of our Sites and place an order. When you place an order, we
send a cookie to your hard drive to record the product name, category of product that
you ordered, the amount paid, the order number, and any referral codes.
No Personally Identifiable Information is recorded. When you click through to any one
of our Sites from a promotional email, our Service Provider may send a cookie to your
hard drive recording your IP address and other related information.
Clear GIFs: Some of our Service Providers may employ clear GIFs (also known as pixel
tags, single-pixel GIFs, web beacons, or action tags) for our benefit to help us measure
advertising effectiveness. Clear GIFs help us better manage content on our Sites by
informing us of what content is effective. Clear GIFs are tiny graphics with a unique
identifier, similar in function to cookies, and are used to track the online movements of
our users. The main difference between the two is that clear GIFs are invisible on the
page and are much smaller, about the size of the period at the end of this sentence.
Clear GIFs are not tied to your Personally Identifiable Information. Our Service Providers
may use clear GIFs: (i) in HTML based emails to determine which emails have been
opened by recipients; (ii) to record when products have been ordered from our Sites;
and (iii) to track the visitor traffic on our Sites. These clear GIFs allow us to measure the
usage of each of our Sites by our visitors and the effectiveness of certain
communications and marketing campaigns. We may also use clear GIFs in a similar
manner in our own emails and on our Sites.
Clear GIFs can work with existing cookies on a computer if they are both from the same
Web site or advertising company. That means, for example, that if a person visited
www.companyX.com, which uses an advertising company’s clear GIF, the Web site
would match the clear GIFs identifier and the advertising company’s cookie ID number,
to show the past online behavior of that computer. This collected information can be
shared with the advertising company. We may provide such information to our Service
Providers but that information can only be used by our Service Providers for our
Within your Personal Account, you have the option to opt-in for our additional services,
which include a personal date reminder service and a free online address book. We
use your contact information so that you may take full advantage of these interactive
tools. You may view, edit, or opt out of these additional services at any time.
COOPERATION WITH LAW ENFORCEMENT
We will disclose Personally Identifiable Information, after a subpoena or written
request, to cooperate with a law enforcement investigation. We reserve the right to
report to law enforcement agencies any activities that we in good faith believe to be
To provide you with the best possible service, you can cancel your order at anytime
prior to delivery. However, if your order is en route or delivered, we will be unable to
cancel the order.
You can call us at +1 650-514-2216 anytime to cancel an order. We will try our best to
accommodate your request as long as your request meets our cancellation policy.
To provide you with the best possible service, you can return your order for
replacement or refund.
Flowers & Perishable Products
If you are not fully satisfied with your gift, we will replace that product with your
satisfaction. To receive a replacement product, please call us at +1 650-514-2216.
Specialty gift items that are non-perishable may be returned for any reason, for a
full refund (within 7 days of receipt of the item) provided the items are returned
unopened with the original packing materials and documentation.
Please note that we can refund shipping fees only if the return is a result of our
error. Otherwise, you will receive a full refund for the cost of the specialty gift item,
but the original and return shipping fee will not be refunded. To return an item,
please call us at +1 650-514-2216.
We’ll notify you via e-mail of your refund once we have received and processed the
returned gift item. You can expect a refund, in the same form of payment originally
used for the purchase, within seven to fourteen days of our receiving your return.
We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order
information as additional protection against the decoding of that information by
anyone other than us. However, despite all reasonable security precautions and
processes, such as password protection, encryption technology, and the use of
firewall technology, no data transmission over the Internet can be guaranteed to
be 100% secure. As a result, while we strive to protect your Personally Identifiable
Information, we cannot guarantee or warrant the security of any information you
transmit to or from our Sites, and you do so at your own risk. Once we receive your
transmission, we will take commercially reasonable precautions to protect its
security on our systems.
If you open a Personal Account with one of our florist Online websites, your password
will be your personal, secret entry code to that Site. When you access your account
information, it is kept on a secure server and a password is needed to access any
account areas. You can change your password as many times as you like. We
recommend that you keep your password in a safe place and that you always sign
off your account and close your browser window once you have finished your visit.
These precautions will help prevent someone else from accessing your account,
especially if you share a computer with other people or use a computer in a public
place such as an Internet cafÃ© or library.
LINKS TO OTHER WEBSITES
Our Sites may contain links to other Web sites. Privacy policies on such linked sites
may be different from our Policy. We are not responsible for the privacy practices
and content of these third-party Web sites. You access such linked sites at your own
risk. We urge you to follow safe Internet practices and do not supply Personal
Information to these Web sites unless you have verified their security and privacy
We take special care to protect the safety and privacy of children. Our Sites are
general audience sites. Consumers making purchases on our Sites must have a valid
credit card and be 18 years of age or older. It is the policy of our website not to
collect personal information on any person under the age of 18 and we request that
any person under the age of 18 not submit any personal information via our sites. Our
reminder and greeting services are designed not to gather birth dates (with years) or
other personal information for children under 13.
SALE, TRADE, OR RENTAL OF PERSONALLY IDENTIFIABLE
We only share Personally Identifiable Information with businesses that we believe to
be reputable and that can provide you with offers and information that we think will
be of interest to you. If you would like to opt out of our providing your name and
mailing address to third parties, please follow the procedure outlined in the Opt-Out
/ Modify section below. We do share Personally Identifiable Information with our
floral and gift distributors for the purpose of fulfilling and delivering your orders. We
may offer free promotional emails and send promotional direct mail for products
and/or services offered on any one or more of our Sites or from businesses that we
believe are reputable, as a service to our prior customers from any of our Sites. You
have several options for altering or removing your information from our database at
any time: see the Opt-Out / Modify section below.
When making purchases with our website the credit card you provide will be
submitted for authorization and if approved charged by each individual florist either
at the time the order is taken on the website or upon receipt of the encrypted order
information. Processing of the foregoing credit cards follows credit card industry
As always, consumers making purchases must have a valid credit card, be at least 18
years of age or older, and have a good credit standing.
If you would like to modify or delete your account simply return to any of the floral
sites in our network, click on the link called Your Account Once you have signed in to
your account a menu of options is provided for you to delete or edit your stored
By shopping at our Sites or opening an account with our website, you consent to the
use of your Personally Identifiable Information by us in the manner specified in this
Policy. We, however, have the option to change, modify, or add to the terms and
conditions of the Policy at any time. We will inform you of any changes by posting
the revised Policy on our Sites. Any customer who does not agree to the revised
Policy has the option to opt out. The Policy will go into effect on the date posted. The
new Policy will apply to all current and past users of our Sites and will replace any
prior policies that are inconsistent.
For our Sites that accept international orders, if you are located outside of the United
States, please be aware that any information you provide will be transferred to the
United States. By using our sites or providing us with your information, you hereby
consent to this transfer. In addition, if you provide data about other individuals (such
as gift recipients), you agree that you have obtained consent from each such
individual to the submission and processing of such information to the terms of this
Policy, including without limitation the transfer of such data to the United States.
Although we will collect and use your information only as stated in this Policy, laws
generally applicable to the protection of personal data in the United States may not
be as stringent as those in some users’ home jurisdictions.